Runbooks

Step-by-step guides for common operations.

Remote Access

• SSH Into GCP VMs — connect to Google Cloud instances via IAP tunnels
• SSH Into Azure VMs — connect to Azure instances via Bastion or direct SSH

Maintenance

• Upgrade Caddy and Cloudflared — update reverse proxy and tunnel agents on production VMs
• Execute a Planned Outage — standardized process for scheduled downtime with stakeholder notification

Debugging

• Debug Docker Container Issues — diagnose and recover stopped or failed containers
• Verify Azure Secret Values — check that Key Vault secrets match expected values

Launches

• HA Admin Portal — end-to-end guide for launching a new partner HA Admin Portal
• Legacy CoPo — launch a new legacy Consumer Portal partner
• Benefits Hub — launch a new Benefits Hub tenant on the shared VM

Services

• FileMage SFTP Gateway — web portal + SFTP, tunneled via Cloudflare, with deploy and rotation procedures

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